The list includes 19 government agencies, including the Ministry of Emergency Situations, the Federal Tax Service, Roskomnadzor, Rosturizm, Rostrud, Rospotrebnadzor, Roszdravnadzor, Rostransnadzor, the Federal Migration Service and the Ministry of Industry and Trade.
You can file a complaint with the supervisory authority on the public services portal and track all the stages of its consideration there. The complaint must be answered within 20 business days.
As noted in the Ministry of Economic Development of Russia, such a rule will reduce time and money for businesses and significantly relieve the courts, since previously there was no single dispute resolution procedure: each department set the deadlines and procedures for reviewing complaints independently.