The "Customer Day" was held at the Omsk Railway Workers Exhibition Center today

Today, the Omsk Railwaymen's exhibition center hosted a "Customer Day" for representatives of regional government, public organizations and business support, as well as entrepreneurs using freight forwarding services. The event was organized by the Agency for Branded Transport Services (hereinafter – OAFTO).

It should be noted that the purpose of the "Customer Day" is to increase the level of awareness and satisfaction of users of railway transport services, as well as to ensure the availability of transport services.

Ilya Kulakov, Project Manager of the Omsk Region Development and Investment Agency, took part in the business event.: "The West Siberian Railway makes a great contribution to the socio-economic development of the Omsk region. Such meetings allow partners to learn up–to-date information about freight transportation, and for railwaymen to receive effective feedback and improve the quality of transport services."

So, as part of the "Customer Day", the speakers presented new Russian Railways services, spoke in detail about the automation of customer interaction processes and the development of digitalization, which undoubtedly helps to quickly resolve issues related to receiving or sending goods. The organizers also held a business game, during which new proposals for optimizing Russian Railways services were revealed.