The mechanism of the platform for the operational solution of business problems was discussed in the Omsk region

A meeting of the working group was held on the site of the regional Congress Hall to discuss the functioning and mechanism of the tool for operational communication between authorities and the business community. – Feedback Platforms (PIC.Business). The event was led by Deputy Chairman of the regional Government Andrey Shpilenko with the participation of representatives of executive authorities, investment commissioners of municipal districts of the Omsk region and resource supply organizations.

Recall the PIC.Business — This is a federal information system created on behalf of the President of the Russian Federation specifically to improve the effectiveness of interaction between regional authorities and representatives of small and medium-sized businesses, as well as large investors. The service is designed to promptly solve current problems, provide the necessary consultations and accelerate the response to emerging problems of participants in the economic process.

Thus, the purpose of the working group meeting was to coordinate the actions of all participants in the system to deal with appeals from entrepreneurs and investors. The participants discussed in detail the rules of interaction, the terms of consideration of applications and the specifics of using a three-level classifier of appeals.

Andrey Shpilenko, Deputy Chairman of the Government of the Omsk Region, clarified that the PIC's work process.The business includes several stages. The first — submission of an application, where the entrepreneur, as a legal entity, through the portal «Public services» registers the request. He independently classifies it by choosing one of the 8 categories (for example, «connection to utility networks», «land relations and real estate», «construction»), clarifying the subcategory and the specific fact, describing the essence of the problem. The second stage — handling the request. All requests are sent to a Single processing center. — Omsk Region Development and Investment Agency. The Agency's specialists check the correctness of the classification and send an appeal to the authority or organization that is competent to solve it. At the third stage, the appeal is reviewed. The contractor is obliged to give an answer within a strictly regulated time frame.: consultation – before 5 calendar days, assistance (requires examination of documents and requests to other authorities) – before 10 calendar days, problem (complex and systemic issues) – it is considered at meetings of the working group, the deadline for the decision – no more than 30 calendar days.

Thus, the PIC service.Business for government agencies and resource supply organizations — This is a clear procedure for dealing with requests, which eliminates their loss and allows you to systematically work on eliminating them. «bottlenecks» in the business climate of the region. For the business community — This is a direct and guaranteed channel of communication with the authorities, allowing you to quickly get help or a solution to your problem without having to bypass many instances.

Andrey Shpilenko, Deputy Chairman of the Government of the Omsk region, who oversees the work of the platform, noted the high importance of the meeting and the system itself.: «A new tool is being actively introduced in the Omsk Region in order to increase its investment attractiveness. — business feedback platform (pic.Business). Working with the platform – This is a significant step in building an effective dialogue between business and government in our region. From the well-coordinated work of all participants in this process – government agencies, authorized investors, and resource-supplying organizations – The speed and quality of solving investors' problems depends. This mechanism ensures transparency and personal responsibility of each participant in the process.».